Responsible Gaming
at 7ab77

1. Our Commitment to Safe Play

At 7ab77, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. We understand that for the vast majority of players across Bangladesh, gambling is a leisure activity enjoyed alongside cricket watching, Eid celebrations, and everyday entertainment. Our platform is designed to keep it that way: fun, controlled, and within budget.

7ab77 takes a proactive approach to player welfare. This means we monitor account behaviour for patterns associated with problem gambling, train our support team to identify and respond to players in distress, and invest continuously in the tools described on this page. We will never pressure a player to continue gambling, increase their deposit limits against their wishes, or send promotional material to an account that has activated any form of self-restriction.

We also recognise that gambling-related harm does not always announce itself loudly. That is why we encourage all 7ab77 players — including those who do not currently feel at risk — to familiarise themselves with the responsible gaming tools available on this page and to set personal limits as a matter of good practice.

2. 18+ Age Restriction Policy

Access to 7ab77 is strictly limited to persons who are 18 years of age or older. This requirement applies to all players regardless of location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

During registration, all applicants must confirm their date of birth. 7ab77 reserves the right to request documentary proof of age at any point, including at registration, before processing a withdrawal, or in response to any concern raised about a player's age. Acceptable documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (biographical data page)
• Driving licence issued by the Bangladesh Road Transport Authority

If 7ab77 has reasonable grounds to believe that a player is under 18 years of age, the account will be suspended immediately pending verification. Any funds deposited by an underage player will be returned and the account will be permanently closed. We reserve the right to withhold any winnings accrued during any period of underage access in accordance with our Terms & Conditions.

If you are a parent or guardian and suspect a minor in your household has accessed 7ab77, please contact us immediately at [email protected]. We treat all such reports as urgent and will act within 24 hours of receiving a credible report.

3. Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. 7ab77 encourages all players to review the warning signs below honestly and regularly. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use our self-restriction tools or reach out to our support team.

If you answered yes to two or more of the questions above, we encourage you to activate one of the player protection tools described below or to contact our support team directly.

4. Player Protection Tools

7ab77 provides a comprehensive set of responsible gaming tools that are accessible directly within your account settings. All tools are free to use, take effect promptly upon activation, and cannot be overridden by 7ab77 staff in a way that disadvantages the player. The tools available are:

5. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on 7ab77. When you activate self-exclusion, your account is immediately locked, all active sessions are terminated, and no further login is possible for the duration of your chosen exclusion period. All pending withdrawals will be processed normally; any remaining balance in your account will be returned to your registered payment method.

The 7ab77 self-exclusion programme offers the following durations:

• 30d
  30-Day Exclusion A one-month break from all 7ab77 services. Suitable for players who want a structured short-term pause. The account remains closed for the full 30 days with no option to reactivate early.
• 3M
  3-Month Exclusion A medium-term break recommended for players who have identified concerning patterns in their gambling behaviour. Reactivation after 3 months requires contacting support and completing a 24-hour reflection period.
• 6M
  6-Month Exclusion A long-term pause for players seeking a substantial break. 7ab77 will conduct a brief welfare check before allowing reactivation at the end of the exclusion period.
• 1Y
  1-Year Exclusion A full-year account lock. Recommended for players who have experienced significant gambling-related harm. A formal reactivation request and welfare review are required before the account can be reopened.
• Permanent Exclusion Permanently closes your 7ab77 account with no option for reactivation. Choose this option if you have made a firm decision to stop gambling entirely. All personal data will be handled in accordance with our Privacy Policy and legal retention obligations.

To activate self-exclusion, navigate to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Requests submitted via email are actioned within 1 hour during business hours and within 4 hours at all other times.

6. Deposit & Spending Limits

Setting personal financial limits is one of the most practical steps you can take to keep gambling enjoyable and within budget. 7ab77 allows all registered players to define custom deposit and spending limits regardless of whether they consider themselves at risk. We actively encourage every player to set at least a monthly deposit limit when they create their account.

All limits on 7ab77 are denominated in Bangladeshi Taka (BDT) and apply across all deposit methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Key rules governing limits are as follows:

• Immediate effect on reduction: If you reduce an existing limit, the new lower limit takes effect within minutes of your confirmation.
• 24-hour hold on increases: If you wish to increase a limit, a mandatory 24-hour waiting period applies from the time of your request. This cooling-off period is built into the system and cannot be waived by support staff.
• Rolling period calculation: Limits are calculated on a rolling basis from the time of activation, not from a fixed calendar date. A 7-day limit activated on a Wednesday, for example, will reset the following Wednesday.
• Limit history: Your account activity page displays a full history of all limits you have set and any changes made, along with timestamps in Bangladesh Standard Time (BST, UTC+6).

7. Time-Out & Cooling-Off Features

A time-out is a short-term account suspension designed for players who want a temporary break without committing to a full self-exclusion. Unlike self-exclusion, a time-out is reversible after the chosen period has elapsed, but it cannot be ended early under any circumstances — once activated, the account lock is absolute for its full duration.

Available time-out periods on 7ab77:

• 24 hours — A single-day pause, useful after an intense session or a large loss.
• 48 hours — A two-day break to step back and reassess your play habits.
• 7 days — A one-week cooling-off period that provides a more meaningful pause.
• 30 days — A month-long time-out that bridges the gap between a short break and formal self-exclusion.

During any active time-out period, your account will be inaccessible, all marketing and promotional communications will be suspended, and any scheduled bonuses or free spins will be held and not delivered until after the time-out has expired. Your account balance is preserved in full and will be available to you when the time-out ends.

Time-out activation is available under Account Settings > Responsible Gaming > Take a Break, or by contacting our support team directly. A cooling-off period is also automatically applied to any player whose account triggers our internal responsible gaming monitoring system, pending a manual welfare review by our team.

8. Getting Help & Support

If you believe your gambling is becoming a problem, the most important step is to reach out — and to do so sooner rather than later. 7ab77's responsible gaming support team is available 24 hours a day, 7 days a week, and all communications are treated with complete confidentiality. There is absolutely no judgement, and no negative consequence for your account status, in raising a concern.

Ways to get help through 7ab77:

• Email our responsible gaming team at [email protected] with the subject line "Responsible Gaming Help"
• Use the live chat function within your 7ab77 account and request to speak with a responsible gaming advisor
• Self-activate any of the tools described on this page directly from your Account Settings without needing to contact anyone

Our support team is trained to have honest, supportive conversations with players who are concerned about their gambling. We can help you review your account history, set appropriate limits, activate a time-out or self-exclusion, and in cases of serious concern, signpost you toward further professional support. All responsible gaming requests are handled by a dedicated team member, not an automated system.